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Hey Divi Nation, welcome back to another episode of our weekly show. This is a special episode as we’re featuring another one of our very own staff members, Mitch Skolnik. Mitch is our Operations Director here at Elegant Themes and he’s been an integral part of the company for many years now. He was one of the earliest hires and has overseen the practical “nuts and bolts” aspects of our growth–overhauling our company communication, creating hiring practices, setting up and managing new teams, and so on. He’s a guy who thinks in systems and solutions and if you’re growing your own company right now, you might just want to get yourself a Mitch Skolnik.
Get Yourself a Mitch Skolnik featuring Mitch Skolnik – The Divi Nation Podcast, Episode 52
In this episode of Divi Nation we interview Mitch Skolnik the Operations Director here at Elegant Themes. Mitch is the guy who makes sure things run smoothly on a day to day basis. He’s the guy who has either created or found and implemented solutions to the administrative problems that arise when a distributed team attempts to collaborate. During the course of our conversation we get into what kind of person is required for such a role in a company, the benefit of hiring them early, and finally some of Mitch’s recommended tools for doing the job well.
All that and more in today’s episode of Divi Nation.
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Mitch’s Recommended Operations Resources
My advice would be that whatever product you choose…make sure you know every little option in there. Sometimes those options can be really game changing when it comes to how you deal with customer experience or minimizing your time.
— Mitch Skolnik
Here is a quick reference list of the tools Mitch mentioned during the podcast:
- Slack – for internal communication.
- JazzHR – for hiring.
- Intercom – for sales.
- Zen Desk – for support.
- Hubstaff – for time tracking remote workers.
- Nicereply – for customer feedback.
- Text Expander – for automated responses and other tasks.
See You Next Week!
Well that’s all for this week’s episode. Thanks again to Mitch for making the time to be on the show. I hope you enjoyed our chat as much as I did. If you have any questions feel free to leave them in the comments section below!