In this episode of Divi Nation we sit down with Nathan Duval. Nathan is a customer care specialist who has seen success as the head of two different WordPress/Divi ventures: GruffyGoat (his web design company) and Elegant Child Themes (his Divi child theme project). We talk about how centering these businesses on great customer care has resulted in sustainable success.

Divi Nation Episode 08: Creating a Customer Care Centered WordPress Business with Nathan Duval

Nathan Duval brings with him a few unique perspectives compared to past guests. For one, all of his WordPress/Divi ventures, regardless of success, are still side projects to his regular 9-5. Secondly, he is the only customer care specialist we have featured on Divi Nation so far.

I hope you enjoy this episode and our conversation. Please feel free to share your thoughts in the comments section below.

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This Week in WordPress 06

In this edition of This Week in WordPress Nathan Duval and our host Nathan B. Weller talk about how to build and launch successful side projects as well as the importance of reputation within the WordPress community.

Creating a Customer Care Centered Business with Nathan Duval

In this interview, Divi Nation Host Nathan B. Weller sits down with guest host Nathan Duval to talk about how centering your WordPress business on high quality customer care can lead to sustainable success.

Divi Quick Tip 05: How to Hide Divi Sections and Modules on Mobile

In this Divi Quick Tip we show you how to hide any section or module on mobile devices using just two small lines of CSS and a CSS class you can use over and over again.

To follow along with this tutorial, copy and paste the code below into your ePanel’s custom css panel. Click save.

@media screen and (max-width: 960px) {
.hide-mobile {display: none!important;}
}

Next, navigate to any section or module in the divi builder that you would like to hide on mobile devices and give it the CSS Class hide-mobile. You can give this CSS Class to as many sections or modules as you like without having to enter any additional code.

Also, as a quick note, I’d like to thank the Elegant Themes support staff for supplying this quick tip. They’re awesome!

Product Update: The Divi Builder Plugin is Here!

Last week the Divi Builder Plugin went live and is now available to download by all Elegant Themes Developer or Lifetime members. You can now extend the extraordinary power of the Divi Builder to ANY WordPress theme.

Production Notes

This week, as you probably noticed from the audio and video, I used some new gear. I’ve updated the gear list below to reflect the new items I used this time around.

There is a lot of room for improvement. The segment audio/video this time around was really the first experiment with using the studio lighting equipment, canon camera, and H6 zoom together. The biggest challenge so far has been getting everything set up in an already fully furnished apartment!

Divi-Nation-Studio-Setup

As you can see, this gear is full-size professional gear and as a compromise of time for this episode I was not able to use the full backdrop setup. Instead, I used just two lights and set everything up at my desk.

Divi-Nation-Desk-Setup

In future episodes I think I’ll probably only use this “at the desk” setup for leading into Divi Quick Tips. Everything else will either be in front of a backdrop or shot with the web cam.

I also plan to work on creating some custom video settings with the canon camera for increased quality. This episode was shot more or less on “auto” mode. Which will always give you a baseline of image quality but not the best possible.

As far as future audio is concerned, I have some more testing to do with the H6 and its various accessory mics in order to bring its quality up to the same standard as the Rode Procastor interview mic. I’m hoping to have that figured out this week in time for next Tuesday’s episode.

Another interesting curve ball that the new gear threw my way is the fact that with professional lights and a higher quality camera I needed to start using makeup! Thankfully I have a very talented and generous friend who happens to be a professional makeup artist. She was able to show me the basics of on-camera makeup for men. Hopefully moving forward I’ll be able to avoid looking overly washed out or shiny.

If you have any production related thoughts, comments, or questions I am more than happy to discuss in the comments section below.

Nominate Our Next Co-Host!

We are looking for Divi enthusiasts to co-host Divi Nation each week. If you are interested in sharing your experience with the Divi community, be sure to submit your application below so that we can get in touch! Or, if there is someone else you’d like to see featured on the show, please take a moment to nominate them so that they’re on our radar and we can reach out to them.

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