woocommerce freshdesk plugin
woocommerce freshdesk plugin

Woocommerce Freshdesk plugin connects your Freshdesk account to your WooCommerce-powered store, allowing customers to create tickets within your Freshdesk Help Desk, and allowing you to connect a customer in Freshdesk with their information.

Requirements Woocommerce Freshdesk Plugin

  • A Freshdesk account with free/paid plan. More info at freshdesk.com


  1. Download the .zip file from your WooCommerce account.
  2. Go toWordPress Admin > Plugins > Add New and Upload Plugin with the file you downloaded with Choose File.
  3. Install Now and Activate the extension.

Also, Get WooCommerce FreshBooks

Setup and Configuration for Woocommerce Freshdesk Plugin

  1. o to WooCommerce > Settings > Integration > Freshdesk.
  2. Configure your settings:
    • URL from your Freshdesk account
    • Plan from the dropdown
    • API Key from your Freshdesk account. See Find your API Key (below)
    • SSO Shared Secret from your Freshdesk account. See Find your SSO Shared Secret (below)
  3. Testing
    • Enable logging when troubleshooting. Otherwise, leave disabled.
  4. Save changes.

Find your API Key

To locate your API key, log in to your Freshdesk account and select User Profile in the top-right corner. Visit Profile Settings and view your API key.

Find your SSO Shared Secret

Key Features: Store Owner

  • Create a new ticket when viewing an order in the WordPress admin
  • Create a new ticket from a blog post comment, directly from the WordPress admin
  • Connect, and synchronise, a product with a forum category and solution category within your Freshdesk helpdesk

Using WooCommerce Freshdesk, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.


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